DevRev
DevRev is a business software company that brings developers (Dev) and customers (Rev) together in the era of product-led growth. The company is building an API-first, dev-centric CRM that leverages data, design, and machine intelligence to empower developers to build, support, and grow their businesses. In times of anemic NPS and high customer churn, DevRev strives to create the world's most customer-centric companies led by happy developers. Grok and grep more on DevRev via the web, Twitter, and LinkedIn.
After former Nutanix CEO Dheeraj Pandey and Nutanix executive Manoj Agarwal raised one of the largest ever seed rounds in the history of Silicon Valley, they set out to create a highly engaging system of record that promises to make product development and customer service joyous. DevRev is solving a difficult AI and design problem, and the early employees are committed to the marathon of company-building and hard problem-solving.
Job Description
We are an untraditional revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth (PLG). The pace will be fast, and the impact will be eminently tangible.
The Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.
Your mission is to systematically help customers find value with DevRev, and own the coordination between multiple stakeholders to get the job done. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics. Activities related to this role will include:
- Developing new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
- Creating customer onboarding plans to accelerate product adoption
- Integrating DevRev with customers’ existing tech stack, including scripting, debugging and troubleshooting
- Nurturing customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Leveraging and updating a CRM to consolidate learnings and writing requirements from customer investigations & decisions
- Conducting data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
- Learning new tools and guiding customers through critical workflows, e.g. integration with code repositories
Ideal Candidate Qualifications:
- BA/BS/BE/MCA, or equivalent educational or professional experience
- Technical customer service/support, account management, or other related experience
- Hands-on coding experience using APIs, SQL, Github, etc.
- Outstanding communication (written and verbal)
- Comfort operating in a fast-paced, global environment
- Result oriented work-style, ability to get things done and a learning mindset
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!